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When you’re a homeowner, there’s always something that needs to be done — from a small repair to a bigger fix.
And while there are many professionals out there who say they can do the job, not many are willing to take on the small repairs that the average homeowner faces.
That’s where Mr. Handyman of Suffield, Enfield and Coventry comes in. Owner Radu Nedelcu and his team of experienced professionals are ready to help homeowners keep their biggest investment in tip-top shape, whether the repair is a one-hour job or a full deck replacement.
“We are home improvement contractors,” Nedelcu explained. “If it’s from the gutters down … if it’s broken … we want to fix your problem.”
Though Nedelcu himself is new to the home improvement business — he started his Mr. Handyman franchise in March of 2024 after 20 years in the U.S. Army — the multideployed vet said he’s assembled a team of expert craftsmen whom he sends out to handle whatever a client needs Mr. Handyman to do.
“Some of them have been in the business for 20 years [themselves], they’ve pretty much seen it all,” Nedelcu said, adding that all the workmen sent out by Mr. Handyman are “direct hires – we don’t do [subcontractors], they all work for Mr. Handyman.”
Nedelcu said his position is that of project manager for the work his Mr. Handman craftsmen — “we call them technicians,” he said — do for the client.
He also stressed that when Mr. Handyman contracts to do a job he makes sure “we have everything we need to get the job done, all the materials, everything on hand … because there have been supply issues since COVID … so we will make sure we have everything to get the job done in a client’s home or business.”
And though each of his technicians is experienced in all types of home repair work, Nedelcu said each one of his craftsmen does have a specialty.
“We have guys that they kind of do a bit of everything, [but] we have one guy who is really good at sheetrock, we have another who is really good at any kind of door installation, and we have one guy who is really good with gutters, power washing and decks, so everybody has their strengths,” he shared.
Nedelcu said this wide range of skills is what makes a technician from Mr. Handyman the right choice for myriad home repair and maintenance projects.
Those repairs can range from “sheetrock repaired, replaced repatched … and everything to get it ready for paint” to deck repairs or replacements, Nedelcu said.
He explained that if a homeowner has a deck that is “getting older” but a quote for a full rebuild seems too pricey at the time, “we can remove part of the deck that at this point is kind of rotten … and we’ll fix that and that will add a few years of life to your deck and you won’t get hit with a bill that’s out of your [price range],” Nedelcu noted.
And, Nedelcu said, there’s no job that’s too big or too small for Mr. Handyman to tackle, from “one hour to multi-day
[jobs].”
“We can look at your [repair] problem and come up with a solution … look at a problem and can break it down into smaller projects and work with you for scheduling,” Nedelcu added.
He said his team had recently taken this “smaller project” approach to the work a woman in Enfield needed to have done in her home. Over the years, she hadn’t done a lot of upkeep and had multiple repairs that needed attention, including damaged sheetrock and upkeep to the stairs leading to her basement.
“So, we said, ‘OK, let’s break this down to manageable bits,'" Nedelcu explained. “We addressed the repairs that [had] to be done right now and then started addressing other projects she wanted done.”
Among those other jobs was some attention to her kitchen cabinets. “We don’t have to rip out all your cabinets, just fix that and make it all match up,” Nedelcu said of how he presented the repair project. The Mr. Handyman team also did work in her living room, including replacing her door. The total for all the work came in around $20,000, but Nedelcu said this team was able to “break it up into smaller projects,the most expensive one being the door, with the cost of the labor it was several thousand dollars. The smallest project was $500 to $600, and we broke [the projects] up over a period of time so that she felt comfortable with [the cost.]”
He reiterated that Mr. Handyman is unique in that his craftsmen are willing to take on projects and break them down into manageable bites for the homeowner.
“I look at it from the optic that ‘hey, I’m a fellow homeowner and hey, I just need help’” to maintain my home, Nedelcu said.
Another service that sets Mr. Handyman apart from other home maintenance companies is their willingness to take on a project a homeowner has started and bring it to completion.
“We love DIYers … do as much of the project as you can and then let us know where you are. We can jump in and help you get across the finish line, so you don’t have a bunch of 70% to 85% completed projects,” Nedelcu said. “Our whole [focus] is we want to fix your problems. We know there are plenty of projects out there that can be [completed] … so let me help you out.”
To build his business one customer relation at a time, Nedelcu said he’s focused on the three “R’s” of customer service.
“The first is, you always request a review,” he said, indicating he hopes customers will like Mr. Handyman and offer positive comments. The second “R” is for relationships — Nedelcu said Mr. Handyman “would love to be part of your home, or business, maintenance cycle.” The third “R” is referrals. “In this kind of business, referrals are everything because everyone wants to know the job was done the way you want it done,” Nedelcu said. “And that’s one of the things we try to do.”
MR. HANDYMAN’S OFFICE IS AT 2 MILL ST. UNIT D IN ENFIELD. FOR MORE INFORMATION ON ITS SERVICES,
VISIT MRHANDYMAN.COM/SUFFIELD-ENFIELD-COVENTRY OR CALL 860-222-9414.
MR. HANDYMAN OF SUFFIELD, ENFIELD AND COVENTRY CAN ALSO BE FOUND ON FACEBOOK AND INSTAGRAM
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